FREE SHIPPING ON US ORDERS OVER $150.00
FREE SHIPPING ON US ORDERS OVER $150.00
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We accept no responsibility for crash damage and/or loss of kits, engines, accessories, etc. incurred during operation of a radio-controlled model. In most cases it is very difficult or impossible to determine whether crash damage was actually due to radio equipment failure or to operator error. Also, we cannot be held responsible for any purchased components that are incorporated into radio systems or problems caused by incompatibility between radio components, parts, and repairs not completed by our service center, etc.
It is impossible to guarantee product compatibility for product recommendations. We provide information and suggestions to the best of our abilities based on the information available to us at the time. We are unable to guarantee successful outcomes.
All of the products we sell are intended for retail consumption by our customers and are not intended for resale. We reserve the right not to sell to resellers. Any consequences arising out of the resale of merchandise purchased from VECTORHOBBY.COM is the responsibility of the seller, not VECTORHOBBY.COM.
We reserve the right to limit quantities and discounts. Also, please note that most items we offer are intended for use in the USA. International radio frequency and electric current requirements are the responsibility of the buyer. VECTORHOBBY.COM cannot provide CE certification documentation.
Model airplane performance claims typically apply to density altitudes under 3,000 feet above sea level. If you will be flying your airplane above this, additional considerations such as motor power, choice of propeller and aircraft weight should be taken into consideration.
RETURNING MERCHANDISE
If you need to return an item. We will accept merchandise for return that was purchased from VECTORHOBBY.COM within 15 days of receipt. The merchandise must be in new and unused condition and in its original packaging. We are unable to reimburse for return shipping costs. We do not accept returns via COD or any other collection method. COD packages will be refused. Packages billing VECTORHOBBY.COM without authorization will result in actual shipping charges billed back to sender unless other prior arrangements were made. Due to shipping regulations, fuel cases may not be returned to us. There is no restocking fee for qualified returns. Mounting and running fuel through a model engine, installing radio parts in a model, cutting up balsa sheets in kits, installing software or discarding the packing material are some examples of what constitutes used merchandise. BACKORDERS
A backordered item is an item that we normally carry in stock, but which is currently out of stock. When we put an item on backorder to you, we will automatically ship the item to you (via Standard Ground) when we receive the item back into our stock.Backordered items to US addresses will be shipped via Standard Ground unless you specifically request otherwise, even if the original order was shipped via Air.
For retail orders to be shipped to the 50 states of the USA: There are no additional shipping charges when your backordered items are shipped unless you request Air shipment.
For orders to be shipped out of the USA: You will have to pay the actual shipping charges for the shipment of any backordered items. We may cancel your backorder if we are unable to contact you by E-mail to ask you to authorize the shipping charges for the backordered items.
Online "In Stock" status and estimated arrival dates are updated nightly. If an item sells out during the day, it will still show "In Stock" until the nightly update
SHIPPING /DAMAGES
VECTORHOBBY.COM will assess a 20% restocking fee for all returned merchandise, provided it is unopened and in perfect retail condition, and ready for subsequent resale.
Items returned that are not in retail condition may be rejected and sent back to you, postage COD, or, at the exclusive option of VECTORHOBBY.COM, may be assessed a 50% restocking fee.
Refunds typically take 3-5 business days, from the date of issue, to show up on your account. We will give no refunds nor credits for returns that arrive more than 15 days from the date of our shipment to you.Flight Simulator Software
Per manufacturer's requirements, ALL software is NOT returnable if the seal on the box has been broken. Please carefully check system requirements before ordering.
We process returns as quickly as possible. If we have any questions we will contact you. Include as much information as possible as this will speed up the return process
Orders which do not meet the restrictions for Post Office will be shipped by standard ground and charged accordingly without notification. Post Office shipping does not guarantee time in transit or provide tracking. Post Office shipments can take up to 3 weeks to receive. Lost shipments are not available for investigation for at least 30 days. Orders shipped via Post Office are at the consumer's risk.
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VECTORHOBBY.COM IS YOUR ONE STOP HOBBY SUPER STORE
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